KSP Purchase, Returns and Delivery Policies

Purchase & Returns Policy

General

All the Products sold by KSP Marketing Pte Ltd and/ or KSP Food Suppliers Pte Ltd through this site/catalogue are sold subject to these Terms and Conditions. By submitting your order for processing by KSP Marketing Pte Ltd and/ or KSP Food Suppliers Pte Ltd Online, you confirm and affirm that you have read, understood and agree to the Terms and Conditions.

Customers may place their orders via:-

  • This web site’s ordering system
  • Email (general@kspfood.com)
  • Telephone (6274 6108)

Order Processing & Confirmation

Order processing and confirmation to home delivery will take from 2 to 4 days depending on availability of products and the time payment is made (bank transfer) by the Customer. Orders sent in after 4pm will be processed on the next business day. Customer may contact us to find out the availability of products.

Price

KSP Marketing Pte Ltd and/ or KSP Food Suppliers Pte Ltd will make every effort to ensure that the prices, details and sizes of Products detailed by KSP Marketing Pte Ltd and/ or KSP Food Suppliers Pte Ltd Online are correct but KSP Marketing Pte Ltd and/ or KSP Food Suppliers Pte Ltd reserves the right to vary the price and other details of the Products without notice.

Although KSP Marketing Pte Ltd and/ or KSP Food Suppliers Pte Ltd takes care in stating product prices, there may be cases where human errors will lead to a misrepresentation, as such, the company reserves the right to charge correct prices. It will also not be held responsible for any mistakes in price or cost representation.

Discrepancies between the on-line bill/order price and the final bill may be due to out-of-stock products, substitutions, special offers, daily price changes and weighed items. KSP Marketing Pte Ltd and/ or KSP Food Suppliers Pte Ltd reserves the right to adjust the final bill after the on-line bill/order price is presented or conveyed to the Customer and such adjustments shall be marked on the final bill presented to the Customer at the time of delivery.

Payment

Payment for products ordered through KSP Marketing Pte Ltd and/ or KSP Food Suppliers Pte Ltdonline can be made through bank transfer or cash on delivery.

Delivery

KSP Marketing Pte Ltd and/ or KSP Food Suppliers Pte Ltd will only deliver to mainland Singapore (including Sentosa).

Please be informed that delivery will be made upon payment (bank transfer) or upon confirmation of orders (cash on delivery). For details regarding Delivery and Delivery Charges, please scroll down to Delivery Policy.

Variation/Cancellation of Order

The Customer may vary or cancel the order up to the point in time that KSP Marketing Pte Ltd and/ or KSP Food Suppliers Pte Ltd has commenced processing the order and the Customer will not incur any cost in doing so. Customers must contact KSP Marketing Pte Ltd and/ or KSP Food Suppliers Pte Ltdvia telephone at 6274 6108 to cancel or change an order.

Subject to the Customer’s consent, KSP Marketing Pte Ltd and/ or KSP Food Suppliers Pte Ltd may substitute a Product for another similar Product if the initial Product ordered by the Customer is unavailable.

If there is no prior consent from the customer for a substitution, no substitution shall be made.

Returns of Products/Refunds

KSP Marketing Pte Ltd and/ or KSP Food Suppliers Pte Ltd shall use its best efforts to ensure that orders are filled correctly. Customers are required to check the delivered products on the spot and verify. If there are any discrepancies, they shall be dealt with in the following manner:

(a) if any Product proves to have been delivered in a damaged condition, or if the Product proves to be out of date, or if a Product which was ordered and invoiced is not included in the delivery, or if the wrong Product is delivered, KSP Marketing Pte Ltd and/ or KSP Food Suppliers Pte Ltd shall either refund to the Customer the value of that Product, or replace the Product.

(b) if any Product which was not included in the Customer’s order is delivered to the Customer by mistake, KSP Marketing Pte Ltd and/ or KSP Food Suppliers Pte Ltd reserves the right to collect the wrong Product in exchange for the actual Product.

Once Customer has verified the Product, no refunds/ returns/ exchange will be made. KSP Marketing Pte Ltd and/ or KSP Food Suppliers Pte Ltd will not be held responsible or liable upon the Customer?s verification.

Purging of Information/data

KSP Marketing Pte Ltd and/ or KSP Food Suppliers Pte Ltd shall at its on discretion, may decide to clean-up its database. Therefore members? past orders may be purged after 01 year.

Delivery Policy (Retail Customers Only)

Delivery Days

Home delivery is available Monday to Saturday. Delivery is not available on Sunday.

Please note that home delivery service will not be available from 2 weeks before Chinese New Year. Service will resume after Chinese New Year.

Delivery Times

Timing for delivery service will be from 7.00am to 12.00pm.

Delivery Charges

Please note that currently KSP Marketing Pte Ltd and/ or KSP Food Suppliers Pte Ltd only does delivery for orders and purchases S$50.00 and above.

Total order Amount Delivery Charge
Any order less than $100 S$8.00
S$100.00 and above Free

An additional S$10.00 will be charged for deliveries into Sentosa.

Acceptance of Deliveries

Please ensure that there is someone available to accept the order during the specified delivery time, as due to the perishable nature of our product we are unable to leave the product.

In the instance that no one is at home to accept the order, please contact us at 6274 6108 to make arrangements with our staff.

Contact Us

If there are any questions regarding the purchase, returns and delivery policies, you may contact us using the information below.

Email: general@kspfood.com

Telephone: 6274 6108

Website: www.kspfood.com

Address: 8A Admiralty Street #03-10 FoodXchange , (S) 757437